You can replace an item through our Online Returns Form if your exchange or replacement meets certain criteria:

  Received a damaged, defective item

  Received a wrong item

  Received an item with missing parts or accessories

You can replace an item through our Returns Form:

1. Download the Returns Form

2. Select Return or Replace items and choose Refund or Replacement options

Note: If your return item wasn't purchased with a promotion, the returned item will not be subject to a restocking fee. 

How long does it take to replace my item?

The replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email notification once the evaluation is completed. You will receive a new order number.

Please expect to receive your replacement within the following time frame:

  In Metro areas: 1 - 5 working days

  In Non-Metro areas: 5 - 10 working days

Note: All prepaid orders (Credit, Paypal, and BDO Installments) are automatically refunded.

*In case of weather disturbances and other natural calamities, please refer to the website for updates as lead times may vary.*

Note: You can also contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.