You can replace an item through our Online Returns Form if your exchange or replacement meets certain criteria:
Received a damaged, defective item
Received a wrong item
Received an item with missing parts or accessories
How long does it take to replace my item?
The replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email notification once the evaluation is completed. You will receive a new order number.
Please expect to receive your replacement within the following time frame:
In Metro areas: 1 - 5 working days
In Non-Metro areas: 5 - 10 working days
Note: All prepaid orders (Credit, Paypal, and BDO Installments) are automatically refunded.
*In case of weather disturbances and other natural calamities, please refer to the website for updates as lead times may vary.*
Note: You can also contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.