You can replace an item through our Online Returns Form if your exchange or replacement meets certain criteria:
Received a damaged, defective item Received a wrong item
Received an item with missing parts or accessories
You can replace an item through our Returns Form:
1. Download the Returns Form
2. Select Return or Replace items and choose Refund or Replacement options
Note: If your return item wasn't purchased with a promotion, the return item will not be subject to a restocking fee.
How long does it take to replace my item?
The replacement process begins after we have completed evaluating your returned product. This quality evaluation process may take about 2 business days. We will send you an email notification once the evaluation is completed. You will receive a new order number.
Please expect to receive your replacement within the following time frame:
In Metro areas: 1 - 5 working days
In Non-Metro areas: 5 - 10 working days
Note: All prepaid orders (Credit, Paypal, and BDO Installments) are automatically refunded.
*In case of weather disturbances and other natural calamities, please refer to the website for updates as lead times may vary.
Note: You can also contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.