You can replace an item through our Online Returns Form if your exchange or replacement meets certain criteria:
Received a damaged, defective item
Received a wrong item
Received an item with missing parts or accessories
You can replace an item through our Return Form:
Download the Returns Form
Select Return or Replace items and choose Refund or Replacement options
your return item wasn't purchased with a promotion, the returned item will not be subject to a restocking fee.
All prepaid orders (Credit, Paypal, and BDO Installments) are automatically refunded.